Hi there beautiful iPhone and Andriod app people!

We are a small local company and while we do our best to release a 100% stable, working app, sometimes the occasional bug happens. This page is designed to help you solve any problems you’re having, and if it’s not on here, please let us know so we can try to fix it!

Thanks,

– Matthew Dowgwillo – Craft Notes Founder

1st things to try:

If you are having trouble, please try these fixes. We’ve included known bugs and how to fix them below.

#1 – UPDATE YOUR APP! We make app releases regularly about 1/month. 9x out of 10, your issue has already been resolved. (Android / iPhone)

#2 – LOG OUT -> LOG BACK IN! Our app relies on multiple 3rd party tools designed to protect your information more securely than we could. Sometimes tokens get out of synch, especially after an update. If app is updated, try this.

Those 2 steps didn't help?  Try fixes from below. If those STILL don't work, you might have found a new bug! Please let us know so we can fix it for you.

Please include: 
 - As clear a description as possible of what happens when you click where...
 - Any screenshots you have
 - Please note iphone/android app issues (and make sure it's up to date)

Troubleshooting App Features (by tab)

Please scroll through to find the page you are having trouble. Issues will be logged here as users tell us about them, so please follow all steps below!

Main Search “Explore” Tab

ProblemPossible ReasonSolution
On “Explore” tab: App loads, but no places are shown (red at top, white ‘blank’ page where places should be. Our app requires phone location to fetch venue data.
When Apple made a 13.1 software update, they changed the way location permissions worked and your settings in the app were not updated after the release.
Go to phone settings > Apps > Craft Notes. Ensure location permissions are enabled.

Troubleshooting “Drink Redemption” or membership issues

ProblemPossible ReasonSolution (steps)
“Inactive” membership, but I have paid. Braintree (paypal) is how we manage subscriptions. Firebase is how we manage log in. These can become out of synch, causing inaccurate subscription ‘active/inactive’ on the profile page. Go to profile > Logout > Log back in. Settings should now accurately show correct membership. You should now be able to access drinks if active membership.
I show “inactive” membership, but I was charged. Braintree (paypal) is how we manage subscriptions. Firebase is how we manage log in. These can become out of synch, causing inaccurate subscription ‘active/inactive’ on the profile page. Go to profile > Logout > Log back in. Settings should now accurately show correct membership. You should now be able to access drinks if active membership.

Promo or Activation Code issues

These are 2 different things. Please double-check which thing you have a question about, then:

Activation Code Steps >

Promo Code Steps >

I Can’t find my issue above

STILL NOT WORKING? Please double-check to make sure you’ve followed all the information above. If yes, please submit a detailed explanation of the error. In order to help you, we will need:

Those 2 steps didn't help?  Try fixes from below. If those STILL don't work, you might have found a new bug! Please let us know so we can fix it for you.

Please include: 
 - As clear a description as possible of what happens when you click where...
 - Any screenshots you have
 - Please note iphone/android app issues (and make sure it's up to date)