Craft Notes Guarantees delivery of all passports

Need help with a missing order? You’ve come to the right place. We will make sure you get your purchase.

We are a small local company, and this email triggers a “Immediate” Ticket for us, so please before you contact us with this form, make sure you answer “YES” to the below questions:

  1. My order was not a “PREORDER”?
  2. Have you gotten the 2nd “Order Complete” email? This is the date we would have delivered your order to USPS
  3. Have you checked tracking provided in that email (if provided)?
  4. Have you waited at least 15 days from receiving that email?
  5. Have you double-checked the mailing address from this email?

If you answered “YES” to ALL the above questions, please contact us for immediate support.

    Check your personal info

    Other Questions? Check out these resources:

    1. Refund Policy
    2. Passport & Mobile App FAQ
    3. Privacy Policy