Craft Notes Guarantees delivery of all passports

Need help with a missing order? Missing, incorrect, or damaged item? We will make sure you get your purchase.

We are a small local company, and this email triggers a “Immediate” Ticket for us, so please help us help you!

I have not yet received my order and it’s been over 15 days

If you answer “YES” to ALL of the following….

  1. My order was NOT a “PREORDER”?
  2. You gotten the 2nd “Order Complete” email?
    (This is the date we would have delivered your order to USPS)
  3. Have you checked tracking provided in that email (if provided)?
  4. Have you waited at least 15 days from receiving that email?
  5. Have you double-checked the mailing address from this email and address is correct?

We will reship the item to you. Please fill out the form below.

I have checked tracking: Stolen or no tracking available

We’re sorry that this has happened to you! If it is our fault, we will take care of it free of charge. To summarize our shipping policy:

  • If you chose Standard Flat Rate Shipping (no tracking) we will reship package for a flat fee of $15 with shipping included. May update the shipping address if needed.
  • If you chose Media Mail we will track for you or reship for free 👍
    If you need to update shipping address we can do so for $15
  • If you chose Expedited we will track and reship for free.
    Updated shipping address can be done for free if needed.

Please fill out the form and we’ll get you taken care of. If the fee applies to you, please send payment with updated shipping address and order number Venmo: @craftnotes

My order has been delivered, but I have an issue with what was delivered

Damaged items? Missing items? Wrong items?

Please fill out the form and let us know what the issue is and we will take care of it.

Please contact us for immediate support. Please be as accurate as possible.

    Check your personal info

    Other Questions? Check out these resources:

    1. Refund Policy
    2. Passport & Mobile App FAQ
    3. Privacy Policy