Craft Notes Guarantees delivery of all passports

Need help with a missing order? Missing, incorrect, or damaged item? We will make sure you get your purchase.

We are a small local company, and this email triggers a “Immediate” Ticket for us, so please help us help you!

I have not yet received my order and it’s been over 15 days

If you answer “YES” to ALL of the following….

  1. My order was NOT a “PREORDER”?
  2. You gotten the 2nd “Order Complete” email?
    (This is the date we would have delivered your order to USPS)
  3. Have you checked tracking provided in that email (if provided)?
  4. Have you waited at least 15 days from receiving that email?
  5. Have you double-checked the mailing address from this email and address is correct?

We will reship the item to you. Please fill out the form below.

My order has been delivered, but I have an issue with what was delivered

Damaged items? Missing items? Wrong items?

Please fill out the form and let us know what the issue is and we will take care of it.

Please contact us for immediate support. Please be as accurate as possible.

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    Other Questions? Check out these resources:

    1. Refund Policy
    2. Passport & Mobile App FAQ
    3. Privacy Policy