Wondering when your package will arrive? In order to keep your shipping costs low and service you better we try to follow a strict shipping policy. We guarantee processing by the below listed tables, however, please allow 2-7 days for passports to be delivered.

The fastest we can get you your passports is 2-3 business days. Need it faster? Please contact us or buy from a local retailer.

When should I expect my Drink passport?

Depends on the date you purchased your passport and location.
1) You will get payment Confirmation Email.
2) You will be notified when order is processed.
3) Once processed, order will be delivered to post office either that day or the following.
4) Once at the post office, standard delivery ~2-7 days, so please plan accordingly.

Passport Processing & Shipping Table

Please Note: We are a super small, local company and we are sending your packages by hand.
There MAY be slight variations of the time table as we ship via US POST (ie. A Friday package may not actually be processed by the Post Office until the next day).

Date of PurchaseDay we will process your order
**We ship USPS. Standard delivery to Minnesota addresses is 2-3 days after handling. Any additional delays caused by post office.
Dec. 26 – Jan 27Orders sent on Friday after your order (order before Friday at noon)
Jan 27 – Feb 14Great Valentines Gifts! We’ll process Next Business Day, allow for standard delivery times.
Feb 15 – Nov 1Orders sent on Friday after your order
Nov 1 – Dec 5Orders sent Wednesdays & Fridays
Dec 6 – Dec 25Happy Holidays! We ship next business day and will do what we can for your to get your packages. Please allow 2-7 days for delivery
24-hour Handling ship option If you chose the 24-hour handling option, we will process your order and deliver to the post office within 24 hours.

I ordered multiple books, where are the rest?

They are coming.
Our goal is to keep shipping costs low for you. To do so, we ship our passports in single packages (unless large order).
Look on the back of what you received. If you see a “1/2” or “2/2” it means that 1 of your packages has arrived, but the rest are on the way. If you’d like them to be shipped together please choose the “next day processing” option and we’d be happy to do it!

I still haven’t received my order.

1. Did you wait at least 10 days after receiving the “Order processed” email??
2. Did you get a confirmation of your order being shipped?
It sucks for everyone if this happens, and while it rarely does, we’re sorry it happened to you. We will wait 10 days from the ship date (date of shipping confirmation) to see if it arrives slowly or gets returned to us. If that time has passed, please reach out to us on Facebook and we’ll make sure we fix the issue.

Please Note: If contacting on Facebook about a lost order, you must include:
– Your order Number
– Your order Email
– Any other relevant details like proper shipping address that might help.

If this was a pre-order, please see the next question.

I Pre-ordered an upcoming volume and I got an email that said it was shipped, but I don’t have it.

If you pre-ordered an upcoming volume, you might have gotten the order fulfilled email. This means that your order is in the queue and it will be shipped the first day we have our new books!

I’m purchasing a gift, Can I get a gift tag?

Use the order notes!
If you’re purchasing a passport as a gift, please include that in your order and we’ll include a gift tag which explains your gift and lists your/their names.

I need MY Passports Now! Can you ship quicker?

Need it quicker? We’re bound to the confines of the US Postal Service, however, we can process your order faster. Please choose “Next Day Processing” on your order (note: this is standard for holiday orders Dec 6 – 25).

Can I buy a Passport from a store or brewery?

YES.
You can avoid shipping costs and get your books today! You just have to visit one of the breweries, distilleries, or retail partners that are carrying our Passports. The following places carry limited Craft Notes Passports volumes (usually just our Coffee Passport, most recent craft drinks volume, or volume where they are featured. Please call them before you drive there!) to pick them up locally.

Note: If you need a specific Drink Passport volume we suggest ordering from our shop, ordering “Next Day Processing”, and/or contacting us via Facebook or Instagram.

Didn’t answer your question? Check out these resources:

  1. Refund Policy
  2. Passport & Mobile App FAQ
  3. Privacy Policy