PLEASE READ THIS PAGE IN ITS ENTIRITY BEFORE ORDERING IF YOU HAVE TIME-CONSTRAINTS RELATED TO SHIPMENTS
Wondering when your passport order arrive?
In order to keep your shipping costs low and service you better we try to follow a strict shipping policy. We guarantee processing by the listed tables, however, please allow 2-10 days for passports to be delivered.
When should I expect my Drink passport?
Depends on the date you purchased your passport and location.
1) Email 1: ORDER CONFIRMATION: Date your order is completed and being worked on.
2) Email 2: ORDER COMPLETED: Date your order is packaged and ready to go.
3) Did you get that 2nd email? Order will be delivered to post office either that day or the following if already closed (ie. you get email at 7pm, it will be at USPS the next day).
4) Once at the post office, standard delivery ~2-7 business days, so please plan accordingly.
Passport Processing-Handling & Shipping Table
Please Note: We are not Amazon. We are a super small, local company and we are sending your packages by hand. We will handle, process, and package your passports, then drop them to the USPS according to the table below. Any additional delays caused by post office and we ask you to understand.
|Date of Purchase||Day we will process your order|
|**||We ship USPS out of Minneosta. Standard delivery to Minnesota addresses is 2-3 days after handling, other states require additional time as required by USPS.|
|Dec. 26 – Jan 27||Orders sent on Friday after your order (order before Friday at noon)|
|Jan 27 – Feb 14||Great Valentines Gifts! We’ll process Next Business Day, allow for standard delivery times.|
|Feb 15 – Nov 1||Orders sent on Friday after your order|
|Nov 1 – Dec 5||Orders sent Wednesdays & Fridays|
|Dec 6 – Dec 25||Happy Holidays! We ship next business day and will do what we can for your to get your packages. Please allow 2-7 days for delivery|
|24-hour Handling ship option||If you chose the 24-hour handling option, we will process your order and deliver to the post office within 24 hours. Please still allow 2-3 days for shipping from the USPS.|
SHIPPING METHODS & POLICY FOR LOST/RE-SHIPMENTS
We have tried to make shipping as low cost as possible for you! However, that also comes with some struggles. Please see our Refund Policy before choosing shipping if you have any questions.
If there are any issues with your order, you must contact us within 30 days of your order. Failure to inform us of order issues within 30 days will be reshipped on a case by case basis at our option.
- Missing item? You got your package, but we screwed it up. Please let us know what is missing from your order and we will ship it to you at our cost. Please send us a picture of what was delivered in your order.
- Flat Rate/Free Shipping: Per book shipped USPS First Class or cheapest available. BEWARE! NO Tracking.
- If you chose Standard Flat Rate Shipping (no tracking) or Free Shipping we will reship package for a flat fee of $15 with shipping included. You may update the shipping address if a mistake was made/if needed.
- 👍 Media Mail or Expedited: Tracking Provided.
- we will track for you or reship for free to original order address
- If you need to update or change shipping address, we may request, at our option (depending on if it was returned to us) a $15 fee
Shipping costs are non-refundable. In order to keep shipping costs low, we ship via basic US Post. By ordering through our site, and selecting standard shipping, you are electing to NOT receive tracking information, and as such, are accepting liability and full payment for lost packages. – That said, again, we’re not dicks and we will typically guarantee lost packages and reship them for you if you contact us and make the request.
Our products are all single-run and sell out, and so when a package is lost, it is gone at our loss. We want you to have your item, but ask that you understand that when making a replacement request.
I ordered multiple books, but only received 1 passport?
They are coming.
Our goal is to keep shipping costs low for you. To do so, we ship our passports in single packages (unless large order).
Look on the back of what you received. If you see a “1/2” or “2/2” it means that 1 of your packages has arrived, but the rest are on the way. If you’d like them to be shipped together please choose the “next day processing” option and we’d be happy to do it!
I Pre-ordered an upcoming volume and I got an email that said it was shipped, but I don’t have it.
If you pre-ordered an upcoming volume, you might have gotten the order fulfilled email. This means that your order is in the queue and it will be shipped the first day we have our new books!
I’m purchasing a gift, Can I get a gift tag?
Use the order notes!
If you’re purchasing a passport as a gift, please include that in your order and we’ll include a gift tag which explains your gift and lists your/their names.
I need MY Passports NOW! Can you ship quicker?
Need it quicker? We’re bound to the confines of the US Postal Service, however, we can process your order faster. Please choose “Next Day Processing” on your order (note: this is standard for holiday orders Dec 6 – 25).
Can I buy a Passport from a store or brewery?
You can avoid shipping costs and get your books today! You just have to visit one of the breweries, distilleries, or retail partners that are carrying our Passports. The following places carry limited Craft Notes Passports volumes (usually just our Coffee Passport, most recent craft drinks volume, or volume where they are featured. Please call them before you drive there!) to pick them up locally.
I still haven’t received my order/Order Lost
Did you wait at least 15 days after receiving the “Email 2: Order Complete…” email??
If No, please keep an eye on the mail! USPS is usually reliable, but it can be slow.
If Yes, it sucks for everyone if this happens, and while it rarely does, we’re sorry it happened to you. We will wait 15 days from the ship date (date of the 2nd email confirming shipping) to see if it arrives slowly or gets returned to us. Contact us.