We want you to get exactly what you paid for and to enjoy discovering great new local places through Craft Notes. We stand behind our products and services, and will always make it right if we make a mistake. Please remember, we are a small local business and cannot offer the same policies as large retailers.
Books & Merchandise
No refunds. All sales are final once an order is placed. If your item is defective or incorrect, we will reship or exchange it at no additional cost. Exchanges (e.g., volume-for-volume) may be available upon request on a case by case basis as determined by Craft Notes. Used, partially used, or damaged merchandise cannot be refunded or exchanged.
Lost Packages / Shipping Issues
Please see our Shipping Policy for details on timelines, lost-package claims, and reshipments. Craft Notes guarantees delivery, but our remedy is always reshipment, not refund.
Duplicate Orders
Duplicate orders are not refundable. In rare cases, we may offer a partial refund or exchage for alternate edidtion at our sole discretion, minus any merchandise or shipping costs already incurred.
Mobile Application Subscriptions
Mobile app subscriptions are billed monthly, semi-annually, or annually, and renew automatically based on the plan you selected. By subscribing, you agree to recurring charges as described at checkout.
Refunds are not offered for subscription payments. If you believe you were billed in error, you must notify us within 7 days of the charge. Any adjustments will be at our sole discretion and handled on a case-by-case basis.
See our full terms for recurring billing for more details.