Hopefully this will answer your questions! If you need additional support, please call your local representative or Matt Dowgwillo (612-803-1022) or Jack Sussman (952-807-8596).

Note: our default response is, “Our goal is to see you succeed with our products and are flexible in seeing this work…”

Retailer Newsletter

Special email list for Craft Notes Retailers. Participate in special promotions, added value campaigns, and special pricings/promotions. We want to see you succeed. Let's keep in touch.

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Standard retail terms?

Please see RETAIL TERMS > for orders/standard specs.

Please see SIGNAGE > for printable images/suggested displays.

What are your standard terms?

We do NET 60 based off your requested ship date (delivery may be sooner than requested). RETAIL TERMS >

I’d like to do a promotion, can you work with me?

We’d love to be featured on your newsletter or social media! We will try to share anything you send our way (Instagram / Facebook). If you’d like to do something special or have a proposal please let us know! We’re open to supporting anything you’d like to do.

What are your shipping terms?

We can usually hand-deliver for free if you are flexible on the delivery time. Otherwise shipping is standard $15 and will be added to your invoice. Shipping is free for any order over $750.

Common Passport-Product Questions?

Do Passports Expire?

Yes. We set expiration to be ~14 months from the shipping date, so customers will always have approx >12 months to get their drinks. We encourage retail customers to order accordingly so that you can keep them stocked appropriately.

How Many should I order?

This is 100% your call. Per physical location, we prefer to shoot for 1/day average, but obviously, 10/day during holidays is a better number.